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Documentation
Voice Services
Telephone System
- Overview
- Avaya Workplace
- Conference Calls
- Local Dialing
- Long Distance
- Phone Charges
- Standard Features
- Toll Free
- Voice Messaging
Information Services
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Networking and Telecommunications
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Documentation
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Telephone System
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Overview
Phone System Overview
A new phone system is coming to Missouri State.
Why are we changing the phone system?
The University’s legacy phone system has reached end-of-life and is no longer supported nor can it be expanded.
Newer needs have arisen for Missouri State faculty and staff to work remotely.
The newer technology is more flexible and more cost effective at meeting the changing needs of the University.
What's new?
Most users will receive new VoIP (Voice over Internet Protocol) phones that use a data network.
A single university phone number can be used on a physical phone, mobile apps, and computer software simultaneously.
Answer, place calls, or seamlessly move calls on your university number to any phone type.
Physical phones can be installed or moved faster and, in most cases, can be moved by the user.
All phone types can be used anywhere a reliable Internet connection is available.
Departments will not be billed for long distance calls within the U.S. (on the new system only).
What's changing?
Email delivery for voicemail is now included for all voicemail subscribers.
Standardized telephone service bundles include more features and simplify billing.
Prices are changing for the first time since 1985. Many users will see a small increase, but some user’s costs will decrease slightly.
When placing calls, the caller ID of the extension is sent instead of 417-836-5999.
Calling any off-campus number now requires including the area code, even for local numbers. This is due to new FCC regulations.
(Please see the
State of Missouri's document
on the topic.)
Dialing a “1” is now optional for both long-distance and local calls, however a “9” is still needed to dial off-campus.
Legacy specialized conference room telephone equipment will be replaced for no extra charge with new equivalent Avaya equipment for standardization.
When is this happening?
Starting on March 15th, all voicemail users will migrate to the new Avaya voicemail system. (
Click
for setup instructions.)
Starting on March 17th, all local outbound calls must dial 9+ area code +7-digits. (
Click
for more details.)
Telecommunications has already begun migrating departments to the new system.
Departments will be contacted to discuss their migration time and billing beforehand.
Long distance charges within the United States will cease after a user is migrated.
The entire project is expected to take about 18 months to complete.
Where can I find more information?
Check out the Networking and Telecommunications web pages at
https://ntg.missouristate.edu/documentation/TelephoneSystem.aspx
Email
Telecom@MissouriState.edu