Mark is the team leader with over 35 years of experience in programming, networking, implementing, and maintaining various systems. His primary function is to oversee the efforts of the other members of the department but he also specializes in all aspects of networking and communications with emphasis on the design, implementation, operation, and maintenance.

This address is monitored by various members of the Networking staff.

This address is monitored by various members of the Telecommunications staff

Steve is the lead manager of the Telecommunications Unit in the Networking and Telecommunications Department. As such, he oversees everything that has to do with telecommunications in any way. This includes the design, installation, and billing for all services among other duties. Steve reports to the Director, Mark Harsen.

Debbie is responsible for the administration of the phone system, voicemail, telemanagement system, databases, and work order processing. She oversees the staff that administers these processes and; interfaces with vendors, students, parents, and administration; works with contracts and invoices, provides training and assistance to users; solves problems; and conducts research. Debbie reports to the Coordinator of Telecommunications, Steven Coffman.

Josh is the lead manager of the Networking Unit in the Networking and Telecommunications Department. As such, he oversees everything that has to do with networking in any way. This includes design, installation planning, implementation, maintenance, and on going support of all of our data services anong other duties. Josh reports to the Director, Mark Harsen.

Angie is the first point of contact for all work orders and trouble tickets; daily programming of equipment; and managing IT Service and Expense Management software among other duties. Angie reports to the Telecommunications Service Administrator, Debbie Ewert.

Michael is responsible for installs, moves, and repairs of voice, data, cable TV, security cabling and related equipment. He has training on data cabling, electrical circuits, and electrical grounding. Michael has worked as a temporary contract employee for us the past 1-1/2 years. He has 6 years of experience installing various types of cable. Michael is also an MSU Alum who played football for MSU from 1989–1990.

Mike is in charge of Residence Life support including the development and implementation of the registration and bandwidth quota system for the residence halls. He also is responsible for work order processing and the student workforce.

Jason is responsible for the campus' wireless network and related technologies. He also handles internal support issues and is responsible for the RADIUS authentication servers.

Bobby is responsible for installs, moves, and repairs of voice, data, security cabling and related equipment. He has extensive experience with voice cabling in a campus environment.

417-836-5010

José assists the Telecommunications technicians with cable installations and other work as needed.

Network Security Specialist

Mike is responsible for our DNS and DHCP servers and manages our VMWare servers. He is backup on security and wireless and handles other miscellaneos projects as they come up.

Vic is responsible for installs, moves, and repairs of voice, data, cable TV, security cabling and related equipment. He has training on telephone cabling, splicing, and special circuits. He has worked with buried and aerial cable and is an expert in locating underground cable. Vic has over 35 years of experience working in the Telecommunications industry.

Laura and her staff of student employees answer phone calls for the University's main phone number. In this role she and her team represent the front door of the University. Laura is responsible for operator training, maintaining documentation, assisting with database integrity, and assisting with work orders and trouble tickets. Laura reports to the Telecommunications Service Administrator, Debbie Ewert.

Debbie serves as a key contact for the Networking and Telecommunications Unit. She directs callers and customers to appropriate person or department and performs multiple important functions such as processing billings and record keeping.

John is responsible for installs, moves, and repairs of voice, data, cable TV, security cabling and related equipment. He is certified on the campus phone switch, special circuits, and security cameras and has over 29 years of experience in the Telecommunications industry on voice mail, and security equipment. He oversees the other technicians and contract labor.

Roger is in charge of our distance learning networks, BearNet, Grizznet, and others. He handles QoS, VoIP designs, and assists with core network designs.

Works anywhere needed, but the primary duties include device programming, inventory management, documentation, and trouble-shooting.

Mikala answers and directs calls for the University's main switchboard

Devin assists with updating the telemanagement system and other databases, processes operator phone calls, assists with customers, prepares inventory, and a number of other duties to ensure the success of our team.

Sara assists with updating the telemanagement system and other databases, processes operator phone calls, assists with customers, prepares inventory, and a number of other duties to ensure the success of our team.

Justine answers and directs calls for the University's main switchboard

Jordan answers and directs calls for the University's main switchboard

Michelle answers and directs calls for the University's main switchboard

Kyle answers and directs calls for the University's main switchboard

Brittany answers and directs calls for the University's main switchboard

Works anywhere needed, but the primary duties include device programming, inventory management, documentation, and trouble-shooting.

Works anywhere needed, but the primary duties include device programming, inventory management, documentation, and trouble-shooting.